Warranty & Quality Guarantee

TORA MOTO – Quality Guarantee & Free Doorstep Pickup

At TORA MOTO, every product is designed with precision and built to last.

All backpacks purchased from toramotostudio.com are covered for manufacturing defects for 1 year from the date of purchase.

For clothing, any defects must be reported within 7 days of delivery.

If a genuine manufacturing defect is identified, we will arrange free doorstep pickup and resolve the issue.

What’s Covered

  • Manufacturing defects in stitching, seams, or construction
  • Faulty zippers, buttons, or hardware due to manufacturing issues
  • (6 months coverage for integrated USB charging port)
  • Defects in printing, embroidery, or branding caused during production

What’s Not Covered

  • Normal wear and tear from regular use
  • Fabric fading, pilling, stains, or abrasions due to washing or usage
  • Damage caused by accidents, misuse, improper care, or alterations
  • Items without proof of purchase
  • Products purchased outside toramotostudio.com
  • Minor variations in colour or finish (part of design aesthetics)

Claim Process

Share your order details, photos, and a brief description of the issue.

If the claim is approved, we will arrange free pickup from your address through our courier partners.

No hassle. Just solutions.