Exchange & Refund Policy

At Tora moto, we currently only support exchanges on all orders. Should you receive an item where an exchange is not possible, we'll make it right with a full return and refund.

Please note: Sale items, made-to-order products, and all customized items (including personalized Bag Tags) are not eligible for exchange. All such purchases are final.

At a Glance

Exchange window	7 days from delivery date
Manufacturing defect report	Within 24 hours of delivery
Refund processing	3–5 business days after quality check (Only when Exchange is not possible)
Refund to account	Additional 3–7 business days (bank dependent)
Return shipping	Self-shipped; costs borne by customer
Cancellations	Accepted before dispatch only

Exchange Policy

We offer hassle-free exchanges on all clothing items. Whether the fit isn't quite right, the colour looks different from what you expected, or you've simply changed your mind on the style — we've got you covered.

You can request an exchange if:

• The fit isn't right — size up, size down, we'll sort it
• There's a colour mismatch — if what arrived doesn't match what you ordered
• You'd like a different style — we'd rather you wear something you love
• There's a manufacturing defect — torn seams, wrong prints, or any production issue

Exchanges must be requested within 7 days of the delivery date.

To qualify, items must be:

• Unused and unworn, in original condition
• With all original tags still attached
• Packed in the original box
• Accompanied by proof of purchase or payment receipt

Orders with Free Gifts or Promotional Offers

If your order included a free gift or was part of a promotional offer, the order is eligible for an exchange only. No refunds will be issued on such orders. The free gift or promotional item (unopened & Unused) must be returned along with the original product for the exchange to be processed.

Refund Policy

Refund processing: 3–5 business days after quality check (Only when Exchange is not possible)

If your item arrives with a manufacturing defect, please reach out to us within 24 hours of delivery with clear photographs of the issue and packaging. We'll review your claim as quickly as we can and keep you posted every step of the way.

Once approved, you'll receive a 100% refund to your original payment method — no store credit, no vouchers, just your money back where it came from.

For Cash on Delivery (COD) orders, refunds are processed via bank transfer. Please have your account details ready when you get in touch.

• Step 1: Quality check completed & refund initiated — 3–5 business days after we receive your item
• Step 2: Funds reflect in your account — an additional 3–7 business days, depending on your bank or payment provider

Damaged or Incorrect Items

We take quality seriously, and we're sorry if something slipped through. If your order arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery with photos of the item and packaging. We'll make it right — whether that's a replacement, exchange, or full refund — at absolutely no cost to you.

Please note: Claims raised after 24 hours of delivery cannot be accepted.

International Orders

We're working on expanding our exchange support globally — but for now, international orders are not eligible for exchanges or refunds, except in cases of a confirmed manufacturing defect.

If you're able to arrange delivery of the item to an address within India (served by our courier partners) within 7 days of delivery, we'll happily process an exchange for you. Outbound international shipping costs for the exchanged item may apply.

Import duties, taxes, and customs charges remain the responsibility of the customer and are not covered by Toramoto.

Cancellation Policy

Changed your mind? No problem — as long as your order hasn't left our warehouse yet. Orders can be cancelled before dispatch, and processing typically begins within 24 hours of placement, so the sooner you reach out, the better.

Once dispatched, cancellations are no longer possible.

Items Not Eligible for Exchange

• Sale or discounted items including free gift promotional orders
• Made-to-order products
• Customized items, including personalized Bag Tags (Including FOUNDERS EDITION backpacks)
• Items that have been used, worn, or damaged after delivery
• Non-clothing accessories (unless a manufacturing defect is confirmed)

Need Help?

We're real people who genuinely care about your experience. Reach out anytime — we'll get back to you as soon as we can.

📧 Email: support@toramotostudio.com
📱 WhatsApp: +91 87388 82228

No hassle. Just solutions.