Shipping policy

SHIPPING & DELIVERY POLICY

TORA MOTO

Effective Date: 13/07/2026   |   Last Updated: 13/07/2026

1. Overview

Thank you for shopping with TORA MOTO. This Shipping & Delivery Policy outlines the terms and conditions governing the shipment of products purchased from our website www.toramoto.in. We ship to addresses within India (domestic) as well as select international destinations. By placing an order on our website, you agree to the terms set forth in this policy.

TORA MOTO is operated by Good People Lifestyle Private Limited, a company registered under the laws of India, with its registered office at E-1406, Kothari Bandhu Marg, Near Awas Vikas Colony Sub Post Office, Rajaji Puram, Lucknow, Uttar Pradesh - 226017, India.

2. Order Processing

All orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays and national holidays in India) after receiving your order confirmation. You will receive an email notification once your order has been shipped, along with your tracking details.

Please Note: Orders placed after 2:00 PM IST (Indian Standard Time) may be processed the next business day. During high-volume periods such as festive sales, order processing may take an additional 1–2 business days.

We verify every order for accuracy and payment authorisation before processing. In rare cases, we may contact you by email or phone to verify your order or payment details, which may cause a slight delay.

3. Domestic Shipping (Within India)

We deliver to all serviceable PIN codes across India through our trusted logistics partners. Delivery timelines begin from the date of dispatch, not the date of order placement.

 

Shipping Method	Estimated Delivery	Charges
Standard Shipping	5–7 business days	FREE
Express Shipping	2–4 business days	Calculated at checkout wherever applicable
Same-Day / Next-Day Delivery	Same day or next business day	Calculated at checkout wherever applicable

 

Free Shipping: We offer free standard shipping on all prepaid and Cash on Delivery (COD) orders across India, regardless of order value. This offer is applied automatically at checkout and cannot be clubbed with other promotions unless stated otherwise.

3.1 Serviceable Areas

We deliver to most PIN codes in India. If a particular PIN code is not serviceable by our primary logistics partners, we will notify you within 48 hours of order placement and offer an alternative arrangement or a full refund.

3.2 Cash on Delivery (COD)

Cash on Delivery is available for select PIN codes within India. COD availability is determined at checkout based on your delivery address. A nominal COD handling fee may apply. COD orders are subject to verification and may be cancelled if we are unable to reach you for confirmation.

4. International Shipping

We ship to select countries worldwide. International shipping is available for prepaid orders only. All international orders are dispatched from India.

 

Region	Estimated Delivery	Charges
Asia & Middle East (UAE, Singapore, Malaysia, etc.)	7–12 business days	Calculated at checkoutwherever applicable
North America (USA, Canada)	7–12 business days	Calculated at checkoutwherever applicable
Europe (UK, Germany, France, etc.)	7–12 business days	Calculated at checkoutwherever applicable
Australia & New Zealand	7–12 business days	Calculated at checkoutwherever applicable
Rest of World	8-14 business days	Calculated at checkoutwherever applicable

 

Important: International shipping charges, including applicable duties and taxes where applicable, are calculated and displayed at checkout before payment. We do not impose hidden fees.

4.1 Customs, Duties & Taxes

International shipments may be subject to import duties, customs fees, and local taxes imposed by the destination country. These charges are not included in the product price or the shipping cost displayed on our website. The recipient (buyer) is solely responsible for all such charges. We recommend checking with your local customs office for information on applicable duties before placing an order.

TORA MOTO is not responsible for delays caused by customs clearance procedures in the destination country. We declare the full and accurate value of goods on all customs documentation as required by law.

4.2 Restricted Destinations

We currently do not ship to P.O. Boxes, APO/FPO addresses, or countries subject to international trade sanctions. If your destination is not available during checkout, it means we are currently unable to ship to that location. Please contact us for alternatives.

5. Shipping Charges

All applicable shipping charges are clearly displayed during the checkout process before payment is made. Shipping charges are non-refundable unless the return or cancellation is due to our error (wrong item shipped, defective product, etc.).

Shipping charges may vary based on the order value, total weight, package dimensions, delivery destination, and the shipping method selected. Promotional free-shipping thresholds, if any, are clearly stated on the product page and/or at checkout.

6. Order Tracking

Once your order is dispatched, you will receive a shipment confirmation email and/or SMS containing your tracking number and a link to track your order in real time. You can also track your order through:

Please allow up to 24–48 hours after dispatch for tracking information to become active on the courier's system.

7. Delivery Attempts & Failed Deliveries

Our logistics partners will make up to 2–3 delivery attempts at the shipping address provided. If the delivery is unsuccessful after all attempts (due to incorrect address, unavailability of recipient, refusal to accept, etc.), the package will be returned to our warehouse.

In such cases, we will contact you to arrange re-shipment. Re-shipment charges may apply at actuals. If you do not respond within 7 days of notification, we reserve the right to cancel the order and process a refund after deducting the shipping costs incurred.

7.1 Incorrect or Incomplete Address

It is the customer's responsibility to provide a complete and accurate shipping address, including apartment/unit number, landmark, and correct PIN code. TORA MOTO is not liable for delays, non-delivery, or additional charges arising from an incorrect or incomplete address provided by the customer.

8. Shipping Delays

While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

In the event of significant delays, we will proactively communicate with you via email and/or SMS. Delivery estimates are provided in good faith and are not guaranteed delivery dates.

9. Lost, Damaged, or Missing Items

9.1 Damaged Shipments

If your order arrives with visible damage to the packaging or the product, please do the following:

We will arrange for a replacement or a full refund at no additional cost to you, subject to verification.

9.2 Lost Shipments

If your tracking information shows no movement for more than 3 business days (domestic) or 7business days (international), please contact us. We will initiate an investigation with our logistics partner and resolve the matter within 7–10 business days. If the shipment is confirmed lost, we will offer a full replacement or refund at our discretion.

9.3 Missing Items

If you receive an order with missing items, please contact us within 24 hours of delivery. We will verify the packing records and ship the missing item at no extra charge or process a partial refund for the missing item.

10. Order Modifications & Cancellations

You may request a change to your shipping address or cancel your order, provided the order has not yet been dispatched. To modify or cancel, contact our support team immediately with your order number.

Once an order has been dispatched, it cannot be modified or cancelled. You may, however, initiate a return after delivery as per our Return & Refund Policy.

11. Multiple-Item & Split Shipments

If you order multiple items, they may be shipped separately from different warehouses or fulfilment centres. Each shipment will have its own tracking number, and you will be notified accordingly. You will not be charged additional shipping for split shipments.

12. Return & Exchange Shipping

For returns and exchanges within India, we provide free reverse pickup for eligible products. For international returns, the customer is responsible for return shipping costs unless the return is due to a defective or incorrect product shipped by us. Please refer to our Return & Refund Policy for detailed terms.

13. Regulatory Compliance

All shipments from TORA MOTO comply with applicable Indian laws and regulations, including:

We ensure that all products shipped are legally permissible for export and import in the respective jurisdictions. We reserve the right to cancel orders for products that cannot be shipped to specific destinations due to regulatory restrictions.

14. Payment Verification & Fraud Prevention

To protect our customers, all orders undergo a standard payment and identity verification process. In certain cases, we may request additional documentation to verify your order. Orders that fail verification may be delayed or cancelled, and you will be notified promptly. Any refunds for cancelled orders will be processed within 5–7 business days to the original payment method.

15. Limitation of Liability

TORA MOTO shall not be held liable for any indirect, incidental, or consequential damages arising from shipping delays, lost shipments, or customs-related issues beyond our reasonable control. Our total liability in connection with any shipping issue shall be limited to the value of the product(s) and shipping charges paid by you for the affected order.

16. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

17. Contact Us

If you have any questions about our shipping policy, your order, or need help with a shipment, please reach out to us. Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST.

 

Business Name	Good People Lifestyle Private Limited
Registered Address	E-1406,Raja Ji Puram,Lucknow-226017
Email	support@toramotostudio.com
Phone / WhatsApp	+91 8738882228
Website	www.toramoto.in
GSTIN	09AAICG5327M1Z5

 

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